Skip to main content

Outsource eCommerce Customer Service Doesn't Have To Be Hard. Read These 4 Tips

 Outsourcing eCommerce Customer Service Doesn't Have To Be Hard. Read These 4 Tips


Outsourcing is a big decision, and there are a lot of factors to consider. You can improve your customer experience by outsourcing customer service and free up your time to focus on other areas of your enterprise. It's important, however, to research providers before choosing one.  In this blog post, we'll discuss the benefits of outsourcing eCommerce customer service, as well as the things you need to keep in mind when making your decision. Stay tuned!

 

  • Determine the reason for outsourcing

Outsourcing customer service is often seen as a way to save money. While it is true that outsourcing can lead to cost savings, there are other reasons why companies choose to outsource customer service. For example, outsourcing can help improve the quality of a company's services by giving it access to a pool of resources with expertise as eCommerce customer service also entails listing new products, optimizing them, liaising with vendors besides handling tickets. A company can also free up resources through outsourcing so that they can be used for other purposes. Additionally, outsourcing customer service is often viewed as a way to improve a company's quality and efficiency.

  • Make sure the provider you choose has experience in your industry

When you outsource customer service, you are trusting a third-party vendor to represent your company. It is important to choose a vendor with experience in the industry  you want to use, such as real estate, eCommerce, or medical. This way, you can be sure that they will be able to provide the level of service your customers expect. The provider should also have a good understanding of your industry and be able to answer questions about your products or services. By taking the time to find a vendor with the right experience, you can ensure that your outsourcing is successful.

  • Verify that the provider has high-quality agents

When outsourcing customer service, it is important to verify that the provider has high-quality agents. A variety of factors can be considered in this process, such as the average hold time, the first call resolution rate, and the agent satisfaction score. The average hold time should be relatively short, and the first call resolution rate should be high. Additionally, the provider should have a high agent satisfaction score, as this indicates that agents are happy with their work and are therefore more likely to provide quality service. 

If possible, try to have a conversation with an agent yourself. Pay attention to factors such as whether the agent is polite and respectful, whether they are knowledgeable about your product, and whether they are able to handle difficult customer service issues. By taking these factors into account, you can be sure that you are outsourcing to a provider with high-quality agents.

  • Keep costs manageable with a flexible outsource service partner 

No matter what type of business you run, finding ways to save costs even while outsourcing, is always important. One way to achieve this is to be flexible in your engagement with your outsource service partner. Working on an hourly basis might be a better alternative. This will give you the flexibility to scale up or down as needed, and you'll only pay for the services you use. Rather than being tied down to a certain number of agents, it may be more cost-effective to engage in flexible staffing arrangements. 

Looking for a reliable and affordable customer service solution? Technokrats offers an outsource eCommerce customer service solution that is both reliable and affordable. With over 10 years of experience, we have the expertise to handle all of your customer service needs. Contact us today for a free consultation!

Read more:

E-Commerce Call Centre Outsourcing: Is It Necessary?

When to Hire Ecommerce Customer Service Outsourcing Company

Comments

Post a Comment

Popular posts from this blog

Importance of Data Security in Outsourcing eCommerce Customer Service

Data security is a top concern when Outsourcing eCommerce Customer support , providing a critical shield that safeguards compliance, maintains customer trust, and ensures business continuity. Adherence to data security measures is fundamental to prevent non-compliance with stringent data privacy regulations like GDPR, CCPA, or PDPA, the contravention of which could lead to substantial financial penalties and reputational harm. Equally important is the role of data security in upholding customer trust. A robust data protection infrastructure can prevent data breaches that otherwise erode consumer confidence, impacting customer retention and revenue. Furthermore, a strong security system is vital for preserving business continuity, protecting against disruptions that can cause operational downtime, loss of revenue, and the theft of valuable intellectual property or sensitive business data. Best Practices for Data Security in Outsourcing 1. Vet Providers: Thoroughly vet potential service ...
Post a Comment
Read more

Outsource Customer Service

  Ecommerce Call Center Outsourcing   Whether the pandemic is about to die down, or worse still, stay back with us for a while longer than we expect it to, is still unanswered. The pandemic has changed the face of many businesses and industries. While a whole lot of them have struggled to survive with the least possible number of employees in these tough times, the story of the eCommerce industry stands fundamentally altered! They have been dealing with a sudden upswing in demand, and that was a never-felt-before upsurge! The industry has however survived in the botched situation and stood the test of those difficult times without a hitch. Needless to say, all of it has been possible due to the eCommerce call center outsourcing by both the small and the big market players. Your eCommerce call center outsourcing would benefit your business in a handful of ways. From saving time and costs to bettering your business productivity (by boosting up the core business activ...
Post a Comment
Read more

Leveraging Success: Outsourcing eCommerce Customer Service

In the fast-paced and ever-evolving world of eCommerce, exceptional customer service isn't just a priority, it's a necessity. With more consumers turning to online shopping, eCommerce businesses are continually faced with the challenge of providing top-notch customer service that not only meets but exceeds customer expectations.  However, managing this crucial business function in-house can often be a daunting task. From handling customer inquiries around the clock to dealing with returns, complaints, and technical issues, the demands of a comprehensive customer service operation can stretch resources thin and distract from focusing on core business objectives. This is where outsourcing comes into play. More and more eCommerce businesses are discovering the numerous benefits of outsourcing their customer service. In this blog post, we delve into why outsourcing eCommerce customer service along with vendor management could be the strategic move your business needs.  Remember,...
Post a Comment
Read more